Friday, July 24, 2009

Feedback from a local restaurant

I wrote to a local burger restaurant to see what allergens were in their food or if my son could even eat anything there. I looked on the website and didn't see anything about the allergens in the food so I wrote to them, this is their response, my comments are in red:

Hello Jeannette, (my name is spelled wrong)

Please accept my apology for the delayed response. (It took over a week for a response, glad I wasn't going to day I wrote)

At this time, we do not have a formal nutrition/ingredient guide available on our menu items; however, we are in the process of developing these guides; however, the beef, buffalo and ostrich patties and hotdogs are gluten free (ok, what about dairy, eggs or nuts?) along with the spice used on the burgers and fries.

The items produced in our bakery may contain any or all of the following ingredients: peanuts, tree nuts, wheat, soy, gluten, eggs and dairy. All these items (cookies, buns, brownies, Rice Krispies treats, etc.) are produced in an environment where peanuts are present and there may be a danger of cross contamination. Most (most? How do I know about the one I am going to visit?) of our restaurants are frying with partially hydrogenated soybean oil.

We do recognize the importance and need for nutritional information on our menu items and we are hopeful that we will be able to provide our guests with this information in the near future.
(Why can't companies have this information available on their website or even if asked, is it so hard to do??)

On behalf of Fuddruckers, Inc., we want to express our sincerest appreciation for your continued loyalty and patronage. (Well, I can't be loyal anymore because I have no idea what to feed my child from there)

Adriana Thompson
Guest Services Specialist

Fuddruckers/Koo Koo Roo
5700 Mopac Expy South
Ste C300
Austin, TX 78749
t: 512.275.0418
f: 877.847.3062


We won't be eating there until they have more information available to us.

2 comments:

Bosco said...

Jeanette,

Thanks for posting this. We are going to Fuddruckers today and I've been searching for their allergen info for the past 20 minutes. Guess we'll be going to McDonald's AGAIN.

Thanks,
Nicol

Steve and Ember said...

Thank you for your Post, My Daughter and I are both severely Allergic to Dairy, She is Also Severely Allergic to Peanuts. About 7 Years ago I Ate at Fuddruckers thinking I would Be ok If I ordered a Hamburger without the Cheese and I ended up Having a Pretty Bad reaction, I am Pretty sure the Buns have Dairy in them. Its very Annoying they are Not Taking this Serious, It seems Like Food Allergies have Become an Epidemic and you would think By Helping people Know what they Can and Cannot have would not only reassure People But Better their Buisness